After the move: check everything and cancel with your old provider

Has your domain moved, or have you changed the nameservers? First check that everything works. Only then cancel your old subscription.

Check that everything works

1. Open your website. Does it look right? Because of caching, it can take a few hours before everyone sees the version at WebOké. Allow up to 24 hours.
2. Check your domain with Domain health at www.weboke.nl/en/domein-gezondheid, or on the Domain / Email health card on your domain page in My WebOké. You'll see where your domain points, whether the SSL certificate is in order and how your mail records are set up.
3. Your website gets an SSL certificate automatically as soon as your domain points to WebOké. See What is SSL and how does WebOké handle it?.
4. Send a test email to your own address and check that it arrives at WebOké. Also send an email to an outside address.
5. Run the email migration tool one more time, see What happens to your email during the move.
6. Update the settings in your email programs and on your phone to WebOké.

Something not working? Read Website or email not working after a move or DNS change: check your domain or My domain doesn't work yet after a move or change.

Cancelling with your old provider

Is everything working, and has no new mail arrived in your old mailbox for a few days? Then cancel your old subscription.

1. First download one last backup of your old website and database, and keep it on your computer.
2. Cancel your hosting package. Many providers sell hosting and domains as separate products, so what you need to cancel differs per provider. Chapters 5 and 6 explain how it works at your old provider and which notice period applies.
3. Has your domain moved to WebOké? Check that the contract for that domain with your old provider has ended. Some providers do this automatically; with others you still need to cancel the domain contract separately.
4. Did you give your old login details to someone, for example for the migration service? Then change the password of your old customer account as soon as the move is complete.

Please note: after you cancel, your old provider often deletes your website, mail and databases. You can't get them back after that. So only cancel once you're sure everything is at WebOké.

Tip: also look at services linked to your old website, such as connections to a payment provider (webhooks from Mollie, Stripe or PayPal), a newsletter service or scheduled tasks. You'll need to move these over yourself.