Setting, changing or recovering your password

You manage your password under Login details. You'll find this in the menu at the bottom left, or via My Administration and then the Login details tab. Forgotten your password? Then set a new one via the login page.

At the top, you'll see which second step you use (1), see The login code by email (two-step verification). On the left is your Login email address (2). On the right, you change your password.

Changing your password

1. Under Current password, enter your current password (3).
2. Under New password, enter a new password (4).
3. Type the new password again under Confirm your new password (5). Use the eye icon to see what you're typing.
4. Click Save changes (6). You'll see a message confirming that your password has been changed.

After changing it, you'll stay logged in yourself. On all other devices, you'll be logged out. There, you log in with your new password.

What should your password meet?

• At least 8 and at most 72 characters.
• No password that many people use, such as welkom123 or 12345678.
• Not your own name or email address.

Tip: 8 characters is the minimum, but it's better to choose 15 characters or more. Let a password manager generate a random password, or pick five or six random words: strong yet easy to remember. Capital letters or numbers aren't required. Use a password for WebOké that you don't use anywhere else.

Setting a password for the first time

Have you placed an order with us? Then we've created your account without a password. Your dashboard will then show the message Secure your account: set your password with the Set password button. This takes you to Login details on the Set your password card. You don't need to enter a current password: choose a new password, type it twice and click Save changes. The message will then disappear from your dashboard.

Forgotten password

1. On the login page, click Forgot your password?.
2. Enter your email address (1). Can't remember which address you used? Then enter one of your domain names, for example yourcompany.com.
3. Click Send reset link (2).

You'll always see the same message, even if the address or domain isn't known to us. This way, no one can find out who is a customer. The email always goes to the email address of the account, even if you entered a domain name.

4. Open the email Set a new password and click Change your password. The link works for two hours.

Don't trust the link in the email? That's wise with any email containing a link. In that case, go to the website yourself and choose Enter activation code under the Support menu. Paste the code from the email there. You'll then end up on the same screen.

5. Enter your new password (1) and type it again (2).
6. Click Save password (3). You'll receive a confirmation by email. Then log in with your new password.

Please note: after setting a new password via the reset link, you'll be logged out on all devices. Received a reset email that you didn't request yourself? Then you don't need to do anything. Your current password will keep working.