Dedicated IP address

With a hosting package, you share an IP address with the other websites on the same server by default. If you want a dedicated IP address, you can add one as an option.

Ordering a dedicated IP address

1. In My WebOké, go to My Products and open your hosting package.
2. On the Configurable Options card, select the option for a dedicated IPv4 address and click Save Options.
3. You'll first see what it costs for the rest of your billing period. Click Confirm and Pay. Once payment is complete, your package gets the IP address.

If you're ordering a new package, you can also select the option right away in the order popup. After that, the product page shows the Dedicated IP Addresses card with your IP address.

Resellers: with a reseller account, the IP address is added to your list of available IP addresses and you choose which user to assign it to.

What happens when the IP is assigned

Your first dedicated IP address becomes the main IP of your hosting account: all your domains are moved to it. If you order an additional IP address, it appears as an additional IP in your DirectAdmin. You then choose which IP each domain uses: in DirectAdmin, go to Domain Setup, open the domain and select the new address at the bottom under Add another IP.

When we assign the IP address to your hosting account, the DNS of your domains changes. Anyone who has just visited your site, including you, may still end up on the old IP address for a short while, usually no more than an hour. If your DNS is hosted elsewhere, you'll need to update the A records there yourself.

Cancelling a dedicated IP address

You can cancel your dedicated IP address yourself in My WebOké: go to My Products, open the package and on the Dedicated IP Addresses card, click Cancel next to the address. You confirm by typing in the IP address. Only the account owner can do this.

This takes effect immediately and cannot be undone:

• Domains using the IP fall back to the server's shared IP address. Your websites remain accessible as usual.
• Mail sent from the dedicated IP stops and is then sent via the shared IP. Any reputation your dedicated IP has built up is lost.
• DNS records you've pointed to this IP elsewhere (with another DNS provider) need to be updated by you.
• The charge for the IP is removed from your next invoice onwards. No refund is given for the current period.

If the IP address is shared among multiple users in DirectAdmin (resellers), you can't cancel it yourself; please send us a ticket instead.

If you cancel the entire hosting package, any dedicated IP address is automatically cancelled along with it.

Detailed explanation with screenshots: Changing options and additional IP addresses in the WebOké manual.