Cost of specific services
At WebOké, we make sure our servers always run fast and stable, and that our customers' hosting packages, domains and websites are reachable.
Our support team is ready to answer your questions, give you advice, solve general problems and carry out small tasks for you. We're happy to do so.
We do have to set a limit on the work we can carry out for you, partly because of the low price of our hosting packages. We expect you to manage your hosting package yourself, with advice from our support team if needed. If you need more than advice and ask us to carry out specific (large) tasks, we can do that for a fee. We always do this on a No Cure, No Pay basis.
RATES:
- Your hosting package has been cancelled and already removed from the servers, but you still need a copy:
- Up to 30 days after termination, we can still retrieve backups on request. However, this involves a lot of manual work.
- Option A: Delivery of zip files containing all data of the hosting package (mail in the so-called Maildir format): EUR 75.00
- Option B: Restoring the entire hosting package and restoring the backups: EUR 80.00
- Restoring a hosting package and restoring backups (if possible) after invoices have remained unpaid and the package has since been removed: EUR 150.00
- Restoring a backup of an entire website including database (up to 30 days back) in the same hosting package: EUR 60.00
- Restoring a backup of an entire website including database (up to 30 days back) in a different hosting package: EUR 95.00
- Restoring a backup of the mail of one or more email addresses: EUR 50.00
- Moving a domain or user to another server without data loss: EUR 75.00
- Other work: EUR 95.00 per hour. We invoice per quarter of an hour, rounded up, with a minimum of a quarter of an hour.
TERMS:
- We normally only carry out work during office hours.
- No warranty applies to the work.
- WebOké is not obliged to carry out the work.
- WebOké may return the assignment without giving reasons. In that case, nothing will be charged.
- All rates exclude VAT.
- Payment within 14 days.
- No Cure, No Pay.
See also: Leaving WebOké: how to take your data with you, so you have a copy yourself before the end date.