The Outlook app and the new Outlook with your own address

In the Outlook app on your phone and in Outlook on your computer, you can add your own WebOké email address as an IMAP account. Your mail stays in your mailbox with us, and you send from your own address.

The details you need

You'll find the server name in My WebOké under My Products, in the Server column. To find out why it's sometimes better to use the server name instead of your domain name, read All settings at a glance: servers, ports and security.

The Outlook app on your phone

1. Open the Outlook app and go to the settings.
2. Choose to add an email account and type your full email address.
3. If the app suggests the wrong account type, choose IMAP yourself and enter the details manually.
4. For both incoming and outgoing, enter your full email address as the username, with the password of this address.
5. Complete the steps.

The button names differ per phone and per version of the app. The details you enter are always the ones from the table above.

The new Outlook for Windows

1. Open Outlook and go to Settings (the gear icon at the top right), then Accounts.
2. Under your email accounts, choose Add account.
3. Type your email address and click Continue.
4. Outlook asks what type of account it is. Choose IMAP.
5. Enter your password and open the advanced settings, so you can fill in the servers yourself.
6. Enter the details from the table and click Continue.

Using the classic Outlook from Microsoft Office? The steps for that, and for Outlook on the Mac, are in Outlook for Windows (new and classic) and Apple Mail and Outlook on the Mac.

Good to know: your mail goes through Microsoft

Please note: The new Outlook doesn't fetch your mail directly from our server. Your account is linked to the Microsoft cloud, which fetches and sends your mail for you. To do this, Microsoft receives your email address, your password and a copy of your mail. If you don't want that, use the classic Outlook, Thunderbird or another email program (see Alternatives: webmail, Thunderbird and an email package).

Because of this, the new Outlook sometimes only shows new mail after a while. For the same reason, an error message during setup says little about the cause. If you have a problem, first test in webmail whether your email address and password work.

Not working?

• Use your full email address as the username, including for the outgoing server.
• Getting a message about the certificate? Then use the server name of your package. See Certificate error when fetching mail.
• Have your website, mail and webmail suddenly stopped working from your own internet connection? Your IP address may have been blocked after too many failed login attempts. In My WebOké, go to Support centre and then Am I blocked? (see Am I blocked? Your IP address and our firewall).
• More solutions: Can't send or receive: how to fix it.